Option Hygiene

Introduction

This page contains information which explains how shopping works at the Option Hygiene's web site and is also intended to help visitors to this site resolve the more common difficulties which may be encountered.

How to buy

Use our Product Finder to find the the details of an individual product and click on the shopping basket button to add the item to your online shopping basket.


At any time you can view the contents of your shopping basket by clicking on the button on the top bar of our web site page. Once you have finished adding items to your basket, you can click on the 'Buy Now' button on the 'View Basket' page and you will be taken to our secure checkout to enter your details.

The shopping facilities on this web site have been designed for use with reasonably up to date web browsers. If you are not using one of our recommended web browsers, you may experience some difficulties.

If you do not wish to enter your order through our web site, you can place your order with us in the following ways:

Email:

sales@Optionhygiene.com

Telephone:

Call our sales team on 01282 616618 . anytime between 8:30am - 5:30pm Monday to Friday. Our friendly sales staff will take your order or help with any enquiry you may have. (Answerphone out of hours.)

FAX:

Simply fax your orders and enquiries to us on 01282 611249 . Lines are open 24 hours a day, 7 days a week

Post:

Send your order or post your cheque to:
Option Hygiene
Unit 6 Riverside Industrial Estate
Cliffe Street
Nelson
BB9 7QR

Payment Methods.

Credit/Debit cards: We are pleased to accept payment by Mastercard, Visa, Switch/Maestro, JCB, Solo and Delta.

By Cheque: Make cheques payable to Option Hygiene Ltd.

By Credit Account: Option Hygiene ltd offers a 30 day credit account facility, subject to status and credit clearance.

Bank transfers: For quick clearance we also accept bank transfers.

Bank: Royal Bank of Scotland Sort code: 16-14-32 Account No: 10022835

All prices are exclusive of VAT

Delivery.

To maximise efficiencies we despatch goods on a 48 hour basis. This gives you time to make any additions to your order without incurring extra cost. Next Day and timed deliveries are available subject to a surcharge: please contact our Sales Office for details.

Recommended Web Browsers

The shopping facilities on this site have been designed for use with relatively up to date versions of the most popular web browsers. If you are using a PC, we recommend that you use either Internet Explorer version 5.5 or later or Firefox or Netscape Navigator version 7 or later. If you are using a Mac, we recommend that you use either Firefox, Safari, a version of Microsoft Internet Explorer version 5.1 or later or Netscape Navigator version 7 or later.

Solutions to Common Problems

Problem: You get a message saying "Security Certificate has expired"

Problem: You get a message saying “You need to 'enable cookies' in your web browser settings.”

Problem: An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.

Problem: Your prices were being displayed and then they stop being displayed

Problem: You get a message saying "Security Certificate has expired"

Certain older web browsers contain a security feature call a Digital Certificate that expired on 31/12/99. We believe this problem affects Netscape browser version 4.05 and earlier on both Mac and PC. The problem also affects Microsoft Internet Explorer version 4.01 on Mac and earlier. We are not aware of such a problem on PC versions of Internet Explorer. The solution is to upgrade your browser.

Problem: You get a message saying "You need to 'enable cookies' in your web browser settings."

When you first install a web browser, cookies are usually enabled by default. If cookies have been disabled and you now want to enable them, you will need to do something along the lines of the following instructions, depending on your browser version. [Please note that these instructions are provided in good faith as a service to our customers. Neville UK cannot accept any responsibility for any adverse impact or inconvenience from following the instructions. If in doubt, it's best to ask a suitably experienced person to adjust your web browser's settings.]


Internet Explorer on PC - version 6 or higher:	Select Tools from the top menu, then Internet Options. Then click the Privacy tab, then move the slider down to the Medium setting, then click on OK.

Internet Explorer on PC - version 5:	Select Tools from the top menu, then Internet Options. Then click the Security tab, then click the Internet button, then click the Custom Level button, then scroll down the list until you find Cookies. Click the Enable button under the "Allow cookies that are stored on your computer" heading. Click the Enable button under the "Allow per session cookies" heading.

Internet Explorer on Mac:	Select Edit from the top menu, then Preferences, then scroll down the list until you find Cookies under the Receiving Files section. Click on Cookies and then select "Never ask" from the drop down box entitled "When receiving cookies:".

Netscape on Mac and PC:	Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced. Click on Advanced and then click on the Accept all cookies button.

Problem: An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.

The most likely explanation is that you need to enable cookies in your browser. "Cookies" are small items of information stored on your computer which help our web site keep track of what products you have added to your basket. No personal information is stored by our web site in "cookies".

If you are a Mac user and you have checked that cookies are enabled and you are using Microsoft Internet Explorer, to be sure to see the latest contents in your basket, click the Reload button at the top of your browser. For a permanent fix, you need to change your Mac Internet Explorer browser settings as follows: Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced under the Web Browser section. Click on Advanced and then click on the Always button under the "Update Pages:" heading.
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Problem: Your prices were being displayed and then they stop being displayed

This can happen if you leave your PC for a long period after signing on and then return to carry on with your order more than 90 minutes later. The solution is to sign on again.

When you first install a web browser, cookies are usually enabled by default. If cookies have been disabled and you now want to enable them, you will need to do something along the lines of the following instructions, depending on your browser version. [Please note that these instructions are provided in good faith as a service to our customers. Option Hygiene cannot accept any responsibility for any adverse impact or inconvenience from following the instructions. If in doubt, it's best to ask a suitably experienced person to adjust your web browser's settings.]