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| What times are you open for business? |
Our Website is open 24 hours a day, 7 days a week! Office hours are 8:00am to 5:30pm Monday to Friday, and 8:30 to 12:30 on Saturday |
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| How do I open a credit Account Facility? |
Please contact us either by email or telephone and we will send you a credit application form. |
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| Is it safe to enter in my credit card details? |
Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown at the bottom of the web page. |
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| What day is delivery due? |
Depending on area, we look to deliver within 2 to 3 days |
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| Can I get delivery tomorrow? |
Please contact our Sales Office who will be pleased to make arrangements. |
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| I may not be available when you try to deliver |
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Our standard times of delivery are between 8.30am to 5.00pm Monday to Friday. Please advise us of any special requirements of delivery when placing your order. Failed deliveries where no one is available to receive goods are subject to a further £10.00 delivery charge. |
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| Who delivers my order? |
| TNT or by our own transport. |
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| What are your Carriage Terms? |
| Carriage paid terms are:- |
Minimum order £50 free delivery to majority of North West |
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Other areas carriage at cost |
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Please contact office for details |
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| Special & Express deliveries will be charged extra – P.O.A. |
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| Is it in stock? |
We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated "to order only" please contact our Sales Office to confirm availability. |
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| Can I see a Representative? |
| Please contact our Sales Office who will be pleased to make arrangements |
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| Can I have a sample? |
| Please contact our Sales Office, who will be pleased to discuss your requirements. |
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| If I order more cases, do I get a better price? |
| Please contact our Sales Office who will be pleased to discuss your requirements. |
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| Your prices do not seem competitive! |
We always endeavour to offer our products at competitive prices. Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products which could offer you a cost saving in use. |
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| I've had the wrong goods delivered, what should I do? |
Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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| I am unhappy with the goods you have sent me |
Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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| The goods you have sent me are damaged |
Please contact our Sales Office within 24 hrs, Notification outside this timescale cannot be credited. |
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| The goods do not seem to be the same as the last time I ordered them |
Please contact our Sales Office who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change. |
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| What is your returns policy? |
If goods are unused and in their original packaging we will gladly credit them. Our collection charge is £15.00 or 15% of the value of goods. (whichever is greatest) unfortunately we are unable to do this with special order items, unless they are faulty. |
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| The goods are faulty, what should I do? |
Please contact our Sales Office to make arrangements for repair/replacement. |
