Professional Catering Equipment
Sales Hotline 01322 443143
Customer Service
| At Nevilles we are proud of our reputation for Excellent customer service. You can contact us in a number of ways to suit you – we will be happy to help! Telephone on 01322 443143 e-mail us at customerservice@nevilleuk.com Complete our online returns form - the simplest and quickest way to submit your returns request. You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions: |
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| What are your opening times? | |||||||||||
| How do I open a credit Account Facility? | |||||||||||
| Is it safe to enter in my credit card details? | |||||||||||
| What day is delivery due? | |||||||||||
| I may not be available when you try to deliver | |||||||||||
| Who delivers my order? | |||||||||||
| What are your Carriage Terms? | |||||||||||
| Is it in stock? | |||||||||||
| Can I have a sample? | |||||||||||
| I've had the wrong goods delivered, what should I do? | |||||||||||
| The goods you have sent me are damaged | |||||||||||
| What is your returns policy? | |||||||||||
| The goods are faulty, what should I do? | |||||||||||
| Our Website is open 24 hours a day, 7 days a week! Office hours are 8:30am to 5:00pm Monday to Friday. | |||||||||||
| Please complete the form on our Website. We will the process your request & reply to you within 48 hours. | |||||||||||
| Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown on the web page. | |||||||||||
| Following receipt of your order, confirmation of delivery will be forwarded to you. All items are available on a next day delivery basis. | |||||||||||
| Our standard times of delivery are between 8.30am to 5.00pm Monday to Friday. Please advise us of any special requirements of delivery when placing your order. Failed deliveries where no one is available to receive goods will be subject to a surcharge. | |||||||||||
| We use a number of carriers depending on the size of the consignment & your location. All of our carriers are committed to providing you with excellent reliability of delivery. | |||||||||||
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| The website will show stock availability for all items. If the item is out of stock, you will see the next due delivery date into Nevilles warehouse. | |||||||||||
| We provide FOC samples delivered on a next day basis. | |||||||||||
| Please contact our customer service team who will be pleased to make arrangements to exchange them. | |||||||||||
| Please contact our Sales Office within 24 hrs, Notification outside this timescale cannot be credited. | |||||||||||
| All returns are discretionary. A restocking charge of 15% of the goods or 15 whichever is the greater will apply to any authorised returns. | |||||||||||
| Please contact our Customer service team to make arrangements for repair/replacement | |||||||||||